{"id":827,"date":"2019-09-05T13:07:28","date_gmt":"2019-09-05T11:07:28","guid":{"rendered":"https:\/\/ipaidthat.io\/mag\/?p=827"},"modified":"2019-09-05T13:07:28","modified_gmt":"2019-09-05T11:07:28","slug":"quel-est-le-cout-acquisition-un-client","status":"publish","type":"post","link":"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/quel-est-le-cout-acquisition-un-client\/","title":{"rendered":"Quel est le co\u00fbt d&rsquo;acquisition d&rsquo;un client ?"},"content":{"rendered":"\n<p>De nombreux leviers existent pour attirer des clients vers un site marchand. Si certains, comme le r\u00e9f\u00e9rencement naturel (SEO), sont gratuits, la plupart d\u2019entre eux n\u00e9cessitent d\u2019\u00eatre financ\u00e9s. Mais les co\u00fbts engendr\u00e9s peuvent \u00eatre importants. Il s\u2019agit donc de d\u00e9terminer si le jeu en vaut la chandelle. En marketing, le co\u00fbt d\u2019acquisition est la donn\u00e9e cl\u00e9 pour conna\u00eetre l\u2019impact de vos investissements humains et financiers. Faire une campagne de mail, lancer des annonces sur Google et Facebook ou encore acheter une publicit\u00e9 dans un magazine &#8230; Toutes ces op\u00e9rations marketing ont un prix. Le co\u00fbt d\u2019acquisition est un indicateur qui vous permettra de choisir les meilleures options et de fixer vos tarifs intelligemment. <\/p>\n\n\n\n<p>Pour vous,&nbsp;<a rel=\"noreferrer noopener\" aria-label=\" (s\u2019ouvre dans un nouvel onglet)\" href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\">iPaidThat<\/a>&nbsp;fait le tour du sujet et vous explique tout ce que vous devez savoir sur le co\u00fbt d\u2019acquisition d\u2019un client. Qu\u2019est-ce que c\u2019est ? Comment le calculer ? Comment l\u2019optimiser ? Toutes les r\u00e9ponses sont dans cet article.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"qu-est-ce-que-le-cout-d-acquisition-d-un-client\">Qu\u2019est-ce que le co\u00fbt d\u2019acquisition d\u2019un client ?<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/ipaidthat.io\/mag\/wp-content\/uploads\/2019\/08\/ipaidthat_article_cout_acquisition_client.png\" alt=\"\" class=\"wp-image-838\"\/><\/figure><\/div>\n\n\n\n<p>Le co\u00fbt d\u2019acquisition d\u2019un client est le montant que vous devez d\u00e9penser pour engendrer une inscription ou un achat sur votre site internet. En d\u2019autres termes, sur tout l\u2019argent investi dans une op\u00e9ration de marketing, quel est le montant qui va engendrer l\u2019arriv\u00e9e d\u2019un nouveau client.<\/p>\n\n\n\n<p>En cons\u00e9quence, ce co\u00fbt peut varier selon les diff\u00e9rents canaux d\u2019acquisition. Prenons l\u2019exemple du SEA et du SMA (soit la publicit\u00e9 payante sur les moteurs de recherche et les r\u00e9seaux sociaux). Leur efficacit\u00e9 varie selon leur pertinence par rapport \u00e0 votre produit ou service. Les annonces sur Google, Facebook, Instagram ou Linkedin n\u00e9cessiteront plus ou moins d\u2019investissement pour vous rapporter un nouveau prospect. Le co\u00fbt sera \u00e9galement diff\u00e9rent si vous lancez une campagne de mail ; si vous achetez une publication sur un m\u00e9dia sp\u00e9cialis\u00e9 dans votre secteur ou si vous faites une op\u00e9ration de prospection physique avec des flyers.<\/p>\n\n\n\n<p>Le co\u00fbt d\u2019acquisition est donc une donn\u00e9e indispensable pour savoir quels canaux d\u2019acquisition client sont les plus efficients. Avec cet \u00e9l\u00e9ment, vous pouvez donc s\u00e9lectionner intelligemment les bons leviers marketing dans lesquels investir.<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=banniere&amp;utm_content=banniere\"><img decoding=\"async\" src=\"https:\/\/ipaidthat.io\/mag\/wp-content\/uploads\/2019\/07\/banni\u00e8re-bleu-blog-1024x57.jpg\" alt=\"banni\u00e8re-bleu-blog\" class=\"wp-image-568\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment-le-calculer\">Comment le calculer ?<\/h2>\n\n\n\n<p>Si le co\u00fbt d\u2019acquisition est pris en compte dans les d\u00e9cisions d\u2019investissement, son calcul permet \u00e9galement de faire d\u2019autres choix strat\u00e9giques. Ainsi, vous pourrez obtenir des mesures permettant de vous projeter \u00e0 long terme. En effet, cela vous aide \u00e0 savoir ou non si vous devez recruter de nouveaux salari\u00e9s, ou plut\u00f4t faire appel \u00e0 des travailleurs freelance. Mais cela vous permet aussi de conna\u00eetre la dur\u00e9e d\u2019amortissement des frais d\u2019acquisition de nouveaux prospects. Vous pourrez donc rapidement simuler votre situation \u00e9conomique future selon vos d\u00e9penses en marketing.<\/p>\n\n\n\n<p>Venons en au calcul du co\u00fbt d\u2019acquisition. Celui-ci est plut\u00f4t simple : il suffit de diviser le montant total investi dans une campagne marketing par le nombre de conversions. C\u2019est-\u00e0-dire, le nombre de prospects ayant effectu\u00e9 une action apportant de la valeur \u00e0 l\u2019entreprise. Cela peut \u00eatre une inscription, un achat sur le site ou une autre action souhait\u00e9e par l\u2019entreprise (cela d\u00e9pend de l\u2019objectif de la campagne). Nous obtenons donc la formule suivante :<\/p>\n\n\n\n<p><strong>Co\u00fbt d\u2019acquisition d\u2019un client = montant investi dans une campagne \/ nombre de conversion<\/strong><\/p>\n\n\n\n<p>Par exemple, si une entreprise lance une campagne Google Adwords (85% de la publicit\u00e9 sur le web est r\u00e9alis\u00e9 via Google ou Facebook) avec un budget de 15\u20ac par jour pendant un mois, et qu\u2019elle r\u00e9colte 25 nouveaux clients \u00e0 la fin de la p\u00e9riode. La campagne aura donc co\u00fbt\u00e9 450\u20ac (= 30 jours x 15\u20ac). Nous avons ainsi un montant total investi de 450\u20ac et un nombre de conversions \u00e9gal \u00e0 25. 450 \/ 25 = 18, le co\u00fbt d\u2019acquisition d\u2019un client de cette entreprise, avec le levier d\u2019acquisition Google Adwords (Googles Ads) est donc de 18\u20ac. Gr\u00e2ce \u00e0 ce r\u00e9sultat, l\u2019entreprise sait qu\u2019avec ce type de publicit\u00e9, un nouveau client lui co\u00fbte 18\u20ac. En regardant les diff\u00e9rentes actions effectu\u00e9es par les clients par la suite, elle pourra d\u00e9finir si il est int\u00e9ressant de continuer \u00e0 faire de la publicit\u00e9 via Google Adwords (Google Ads), et dans quelles mesures.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment-optimiser-son-cout-d-acquisition\">Comment optimiser son co\u00fbt d\u2019acquisition ?<\/h2>\n\n\n\n<p>Vous connaissez votre co\u00fbt d\u2019acquisition, il s\u2019agit d\u00e9sormais de l\u2019optimiser. Pour cela, mesurer sa rentabilit\u00e9 est essentiel. Deux cas de figure s\u2019offre alors \u00e0 vous : soit l\u2019acquisition est ponctuelle (vous vouliez simplement finaliser l\u2019achat), soit votre but \u00e9tait de fid\u00e9liser client. Dans la plupart des cas, c\u2019est la deuxi\u00e8me option qui est vis\u00e9e. Il faut donc comparer votre co\u00fbt d\u2019acquisition \u00e0 la&nbsp;valeur \u00e0 vie de vos clients. Cette comparaison vous permet de voir \u00e0 quel moment le client obtenu via un levier d\u2019acquisition payant va devenir rentable. Cela vous permet \u00e9galement de d\u00e9cider le montant que vous souhaitez d\u00e9dier aux campagnes de marketing. Attention donc \u00e0 ne pas se consacrer uniquement sur l\u2019acquisition. Le parcours client qui s\u2019en suit doit encourager le client \u00e0 \u00eatre fid\u00e8le. Sinon, l\u2019investissement ne sera jamais rentabilis\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"et-apres\">Et apr\u00e8s ?<\/h2>\n\n\n\n<p>Une fois cette comparaison faite, le meilleur moyen d\u2019optimiser son co\u00fbt d\u2019acquisition est l\u2019A\/B testing. En testant en maximum de m\u00e9thodes d\u2019acquisition (publicit\u00e9 sur les moteurs de recherche, r\u00e9seaux sociaux, publication m\u00e9dia, prospection physique\u2026), vous pouvez rapidement vous rendre compte des meilleurs leviers. Si cela demande un engagement financier important, trouver vos meilleures sources d\u2019acquisition sera forc\u00e9ment profitable \u00e0 moyen et \u00e0 long terme. O\u00f9 sont vos meilleurs taux de conversion ? Quelles sont les m\u00e9thodes les moins ch\u00e8res ? Les plus efficientes ? Les r\u00e9ponses \u00e0 ces questions vous donneront les cl\u00e9s pour bien investir.<\/p>\n\n\n\n<p>Un autre moyen d\u2019optimiser votre co\u00fbt d\u2019acquisition avec l\u2019A\/B testing est la cr\u00e9ation de plusieurs&nbsp;<em>landings pages&nbsp;<\/em>(page sur laquelle un prospect arrive en cliquant sur un lien menant \u00e0 votre site web). Vous utilisez la m\u00eame page d\u2019accueil depuis toujours ? L\u2019id\u00e9e est de tester un nouveau design avec une organisation diff\u00e9rente afin de voir si les conversions sont plus r\u00e9currentes. Comme pour les leviers d\u2019acquisition, plus vous testez de landing pages, plus vous avez de chance de trouver la perle rare.<\/p>\n\n\n\n<p>En comparant votre co\u00fbt d\u2019acquisition \u00e0 la valeur \u00e0 vie de vos clients, puis en trouvant les meilleurs leviers pour rediriger vos prospects vers les pages les plus efficaces; vous obtiendrez assur\u00e9ment un co\u00fbt d\u2019acquisition optimal, tout en investissant intelligemment.<\/p>\n\n\n\n<p>Le co\u00fbt d\u2019acquisition est donc une donn\u00e9e indispensable pour mettre en place un marketing efficace et astucieux. S\u2019il est plut\u00f4t simple de comprendre son utilit\u00e9, son optimisation peut vous permettre de r\u00e9duire largement vos co\u00fbts tout en \u00e9tant efficace.<\/p>\n\n\n\n<p>Vous savez comment \u00e9conomiser de l\u2019argent, d\u00e9couvrez maintenant comment \u00e9conomiser du temps,\u00a0<a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\">avec IPaidThat<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>De nombreux leviers existent pour attirer des clients vers un site marchand. Si certains, comme le r\u00e9f\u00e9rencement naturel (SEO), sont gratuits, la plupart d\u2019entre eux n\u00e9cessitent d\u2019\u00eatre financ\u00e9s. Mais les co\u00fbts engendr\u00e9s peuvent \u00eatre importants. Il s\u2019agit donc de d\u00e9terminer si le jeu en vaut la chandelle. En marketing, le co\u00fbt d\u2019acquisition est la donn\u00e9e [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-827","post","type-post","status-publish","format-standard","hentry","category-entrepreneur"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quel est le co\u00fbt d&#039;acquisition d&#039;un client ?<\/title>\n<meta name=\"description\" content=\"Qu\u2019est-ce qu&#039;un co\u00fbt d&#039;acquisition ? Comment le calculer ? 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