{"id":766,"date":"2019-08-21T14:29:30","date_gmt":"2019-08-21T12:29:30","guid":{"rendered":"https:\/\/ipaidthat.io\/mag\/?p=766"},"modified":"2019-08-21T14:29:30","modified_gmt":"2019-08-21T12:29:30","slug":"5-outils-pour-gerer-votre-sav","status":"publish","type":"post","link":"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/5-outils-pour-gerer-votre-sav\/","title":{"rendered":"5 outils pour g\u00e9rer votre SAV"},"content":{"rendered":"\n

Le service apr\u00e8s-vente est l’un des aspects cl\u00e9s dans la r\u00e9ussite de toute entreprise. Avoir un SAV fiable et performant a une influence plus qu’importante sur les utilisateurs. Pour disposer d’un bon SAV et d’une image de la marque puisque vous d\u00e9montrez que vous faites des efforts pour satisfaire les besoins et d\u00e9sirs de vos chers clients. Et comme le SAV est si important, chez IPaidThat<\/a>, on a d\u00e9cid\u00e9 de vous faire une liste des 5 meilleures plateformes pour g\u00e9rer votre service apr\u00e8s-vente.<\/p>\n\n\n\n

Les 5 meilleurs outils pour votre SAV<\/h2>\n\n\n\n

Intercom<\/h3>\n\n\n\n

Intercom<\/a> est un logiciel SaaS permettant aux entreprises de centraliser l’envoi de leurs messages sur une seule et unique plateforme. Diff\u00e9rents outils sont propos\u00e9s tels qu’un chat direct, les emails automatiques et manuels, les notifications push tout comme des pop-ups sur le site internet. De plus, Intercom centralise et permet de filtrer les donn\u00e9es des utilisateurs de sorte \u00e0 pouvoir personnaliser les messages envoy\u00e9s aux utilisateurs.
14 jours d’essai gratuit puis d\u00e8s 49\u20ac par mois.<\/p>\n\n\n\n

Front<\/h3>\n\n\n\n

Front<\/a> vous donne une bouff\u00e9e d’air frais dans la gestion de vos emails. Ce logiciel SaaS cr\u00e9\u00e9 par des fran\u00e7ais aux \u00c9tats-Unis vous aide \u00e0 g\u00e9rer vos bo\u00eetes mails collaboratives (du type contact@ – support@…). Ainsi, tout le monde peut voir lorsque Charles a r\u00e9pondu \u00e0 une demande d’un client. Et tout le monde y gagne du temps ! Surtout lorsqu’on sait qu’en moyenne nous recevons 90 mails par jour…
14 jours d’essai gratuit puis d\u00e8s 15$ par mois<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"banni\u00e8re-bleu-blog\"<\/a><\/figure>\n\n\n\n
<\/div>\n\n\n\n

Freshdesk<\/h3>\n\n\n\n

Freshdesk<\/a> c’est un petit peu l’incontournable. Car oui, c’est plus de 100 000 entreprises qui en sont d\u00e9j\u00e0 convaincues ! C’est un logiciel cloud qui vous permet de fournir des services d’assistance \u00e0 la client\u00e8le. Ainsi, vous pouvez contacter vos clients par t\u00e9l\u00e9phone, mail, mais aussi sur les r\u00e9seaux sociaux. Tout est centralis\u00e9 sur Frehsdesk ce qui vous permet de cr\u00e9er une r\u00e9elle communaut\u00e9 !
Gratuit pour les outils de base puis d\u00e8s 18\u20ac par mois<\/p>\n\n\n\n

Zendesk<\/h3>\n\n\n\n

Zendesk<\/a> ce n’est pas un logiciel, c’est pr\u00e8s de 7 outils vous permettant d’am\u00e9liorer votre relation client. En plus de mettre \u00e0 disposition de ses utilisateurs un chat, un logiciel de centre d’appels, des emails… Zendesk cherche \u00e0 simplifier les relations clients gr\u00e2ce \u00e0 une plateforme intuitive !
D\u00e8s 5\u20ac par mois<\/p>\n\n\n\n

Aircall<\/h3>\n\n\n\n

Contrairement aux diff\u00e9rents logiciels pr\u00e9sent\u00e9s plus haut, Aircall<\/a> se concentre uniquement sur les appels. Ce logiciel SaaS met \u00e0 la disposition de ses utilisateurs des services de t\u00e9l\u00e9phonie d’entreprise sur le cloud. La plateforme propose de cr\u00e9er son propre call center avec un num\u00e9ro local dans pr\u00e8s de 40 pays diff\u00e9rents.
D\u00e8s 30$ par mois<\/p>\n\n\n\n

Voil\u00e0, on a essay\u00e9 de vous pr\u00e9senter des entreprises avec des offres assez diff\u00e9rentes afin de pouvoir satisfaire les besoins de chacun ! N’h\u00e9sitez pas \u00e0 nous en proposer d’autres ou nous donner votre avis sur ceux-l\u00e0 en commentaire !<\/p>\n\n\n\n

Vous souhaitez \u00e9galement conna\u00eetre les derniers logiciels d’emailing utilis\u00e9s par les entrepreneurs d’aujourd’hui ? Cliquez ici<\/a> !<\/p>\n","protected":false},"excerpt":{"rendered":"

Le service apr\u00e8s-vente est l’un des aspects cl\u00e9s dans la r\u00e9ussite de toute entreprise. Avoir un SAV fiable et performant a une influence plus qu’importante sur les utilisateurs. Pour disposer d’un bon SAV et d’une image de la marque puisque vous d\u00e9montrez que vous faites des efforts pour satisfaire les besoins et d\u00e9sirs de vos […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-766","post","type-post","status-publish","format-standard","hentry","category-entrepreneur"],"yoast_head":"\n5 outils pour g\u00e9rer votre SAV<\/title>\n<meta name=\"description\" content=\"Intercom, Front, Freshdesk, Zendesk, Aircall ... 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