{"id":6507,"date":"2021-04-22T10:27:00","date_gmt":"2021-04-22T08:27:00","guid":{"rendered":"https:\/\/ipaidthat.io\/mag\/?p=6507"},"modified":"2021-04-22T10:27:00","modified_gmt":"2021-04-22T08:27:00","slug":"comment-faire-face-aux-retards-de-paiement-ou-impayes","status":"publish","type":"post","link":"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/comment-faire-face-aux-retards-de-paiement-ou-impayes\/","title":{"rendered":"Comment faire face aux retards de paiement ou impay\u00e9s ?"},"content":{"rendered":"\n<p>On le sait tous, relancer un <strong>client<\/strong> pour un paiement tardif n\u2019est pas une t\u00e2che agr\u00e9able, que ce soit pour nous ou pour eux. Malheureusement il s\u2019agit d\u2019une situation courante par laquelle toute entreprise devra in\u00e9vitablement passer, ne serait-ce qu\u2019une seule fois. <\/p>\n\n\n\n<p>Que ce soit \u00e0 cause d\u2019une <strong>erreur<\/strong> de livraison, d\u2019une facture erron\u00e9e ou encore \u00e0 cause d\u2019un bug informatique bloquant la facture, le fait est que les retards de <strong>paiements<\/strong> ne sont pas obligatoirement signe de mauvaise foi de la part du client.&nbsp;<\/p>\n\n\n\n<p>C\u2019est pour cela qu\u2019il faut savoir g\u00e9rer la <strong>situation<\/strong> en faisant preuve de d\u00e9licatesse tout en sachant \u00eatre ferme quand il le faut. Apr\u00e8s tout, peu importe la cause, les retards de <strong>paiements<\/strong> entra\u00eenent une longue liste de cons\u00e9quences avec eux. <\/p>\n\n\n\n<h2><span class=\"underline--hover\">Par o\u00f9 faut-il commencer ? <\/span><\/h2>\n\n\n\n<p>Le <strong>premier r\u00e9flexe<\/strong> pour \u00e9viter de se retrouver face \u00e0 un retard de paiement ou un impay\u00e9, c\u2019est d\u2019anticiper la situation.&nbsp;<\/p>\n\n\n\n<p>Pour cela vous avez plusieurs options, la premi\u00e8re \u00e9tant de <strong>d\u00e9tailler<\/strong> le plus possible les <strong>conditions<\/strong> de l\u2019accord pass\u00e9 entre vous et votre <strong>client<\/strong> sur le devis ou <strong>contrat<\/strong>. Le probl\u00e8me est que certains clients peuvent <strong>pr\u00e9tendre<\/strong> ne pas avoir lu ces conditions, et prouver le contraire n\u2019est pas \u00e9vident si vous n\u2019avez pas les preuves <strong>n\u00e9cessaires<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Pour \u00e9viter que cela se produise et que le <strong>document<\/strong> puisse servir de preuve en cas de retard de paiement, il faut veiller bien \u00e0 int\u00e9grer ces <strong>conditions<\/strong> de mani\u00e8re lisible (autrement dit \u00e9vitez de les \u00e9crire dans un renvoi en tr\u00e8s petits caract\u00e8res). Vous pouvez aussi ajouter une <strong>case \u00e0 cocher<\/strong> de type \u00ab En cochant cette case, j\u2019affirme avoir lu et approuv\u00e9 les conditions g\u00e9n\u00e9rales de vente \u00bb, le tout accompagn\u00e9 de la signature du client.&nbsp;<\/p>\n\n\n\n<p>Pour encore plus de <strong>s\u00e9curit\u00e9<\/strong>, vous pouvez inclure ces conditions sur le bon de commande. Puisqu\u2019il est absurde de toutes les inclure, le plus pratique est donc d\u2019en s\u00e9lectionner quelques-unes qui pourraient \u00eatre <strong>int\u00e9ressantes<\/strong> \u00e0 ajouter sur ce document, notamment la date d\u2019\u00e9ch\u00e9ance du paiement ou encore les int\u00e9r\u00eats de retards qui seront dus, en plus de l\u2019indemnit\u00e9 de <strong>40\u20ac <\/strong>en cas de transaction <strong>BtoB<\/strong>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/ipaidthat.io\/mag\/wp-content\/uploads\/2021\/04\/spayce-x-ipaidthat-1024x623.jpg\" alt=\"\" class=\"wp-image-6508\"\/><figcaption>Image de couverture modif\u00e9e issue de : <a href=\"https:\/\/storyset.com\/app\" target=\"_blank\" rel=\"noreferrer noopener\">storyset.com<\/a><\/figcaption><\/figure>\n\n\n\n<p>D\u2019autres options s\u2019<strong>offrent<\/strong> \u00e0 vous pour garantir le paiement et \u00e9viter ce type d\u2019impr\u00e9vu. La premi\u00e8re consiste \u00e0 demander un acompte, g\u00e9n\u00e9ralement 30% du montant total de la prestation, afin d\u2019avoir une garantie en plus, ainsi qu\u2019une <strong>preuve<\/strong> de l\u2019accord pass\u00e9. La deuxi\u00e8me option, plus <strong>simple<\/strong>, est de faire recours \u00e0 une plateforme de solution de paiements telle que Spayce, qui garantit v\u00e9ritablement le <strong>paiement<\/strong>.<\/p>\n\n\n\n<h2><span class=\"underline--hover\">Je suis face \u00e0 un retard de paiement, que fais-je ? <\/span><\/h2>\n\n\n\n<p>Malgr\u00e9 les pr\u00e9cautions prises au <strong>pr\u00e9alable<\/strong>, il se peut que cela ne suffise pas pour emp\u00eacher un retard de paiement. En r\u00e8gle g\u00e9n\u00e9rale, un <strong>retard<\/strong> de <strong>paiement<\/strong> ne doit pas d\u00e9passer les<strong> 60 jours<\/strong> apr\u00e8s la date d\u2019\u00e9mission.&nbsp;<\/p>\n\n\n\n<p>La premi\u00e8re chose \u00e0 faire est d\u2019essayer de <strong>solutionner<\/strong> la situation \u00e0 l\u2019amiable en incitant le d\u00e9biteur \u00e0 <strong>r\u00e9gler<\/strong> la somme due. G\u00e9n\u00e9ralement, cela se fait via une lettre de <strong>relance<\/strong> dont l\u2019objectif est de rappeler au <strong>d\u00e9biteur<\/strong> que le <strong>paiement<\/strong> n\u2019a toujours pas \u00e9t\u00e9 effectu\u00e9, en esp\u00e9rant que cela suffise.&nbsp;<\/p>\n\n\n\n<p>Si cela ne r\u00e9sout pas l\u2019<strong>affaire<\/strong>, il faut dans un second temps lui envoyer une mise en demeure de payer. Cette \u00e9tape est cruciale: non seulement elle sert d\u2019avertissement aupr\u00e8s du d\u00e9biteur, mais elle fera aussi office de preuve <strong>juridique<\/strong> pour le retard ou l\u2019impay\u00e9 si jamais une proc\u00e9dure judiciaire est enclench\u00e9e (au cas o\u00f9 la situation ne s\u2019am\u00e9liore toujours pas).&nbsp;<\/p>\n\n\n\n<h2><span class=\"underline--hover\">La date d\u2019\u00e9ch\u00e9ance a \u00e9t\u00e9 d\u00e9pass\u00e9e, quelles options me reste-t-il ?  <\/span><\/h2>\n\n\n\n<p>D\u00e8s le 1er jour suivant la <strong>date d\u2019\u00e9ch\u00e9ance<\/strong>, les p\u00e9nalit\u00e9s de <strong>retard<\/strong> sont dues de plein droit. Autrement dit, si malgr\u00e9 les formalit\u00e9s mises en place le client ne paye tout de m\u00eame pas avant la date limite, vous pouvez entamer une proc\u00e9dure judiciaire \u00e0 l\u2019encontre de votre d\u00e9biteur.&nbsp;<\/p>\n\n\n\n<p>Cette <strong>d\u00e9cision<\/strong> n\u2019est pas \u00e0 prendre \u00e0 la l\u00e9g\u00e8re puisqu\u2019elle peut <strong>fortement<\/strong> endommager vos relations <strong>professionnelles<\/strong> avec ce <strong>client<\/strong>, mais lorsque durcir le ton ne suffit pas, les alternatives possibles sont infimes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On le sait tous, relancer un client pour un paiement tardif n\u2019est pas une t\u00e2che agr\u00e9able, que ce soit pour nous ou pour eux. Malheureusement il s\u2019agit d\u2019une situation courante par laquelle toute entreprise devra in\u00e9vitablement passer, ne serait-ce qu\u2019une seule fois. Que ce soit \u00e0 cause d\u2019une erreur de livraison, d\u2019une facture erron\u00e9e ou [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-6507","post","type-post","status-publish","format-standard","hentry","category-entrepreneur"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment faire face aux retards de paiement ou impay\u00e9s ?<\/title>\n<meta name=\"description\" content=\"Dans cet article vous allez pouvoir retrouver les bons r\u00e9flexes \u00e0 avoir afin de solutionner les retards de paiement de la fa\u00e7on la plus efficace possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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