{"id":4252,"date":"2020-05-26T17:10:01","date_gmt":"2020-05-26T15:10:01","guid":{"rendered":"https:\/\/ipaidthat.io\/mag\/?p=4252"},"modified":"2020-05-26T17:10:01","modified_gmt":"2020-05-26T15:10:01","slug":"lautomatisation-des-taches-support-client","status":"publish","type":"post","link":"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/lautomatisation-des-taches-support-client\/","title":{"rendered":"L’automatisation des t\u00e2ches support client"},"content":{"rendered":"\n

En g\u00e9n\u00e9ral, l’automatisation<\/strong> des t\u00e2ches au niveau des supports clients a pour r\u00f4le de faciliter le travail des utilisateurs et d’offrir une autre exp\u00e9rience. En effet, l’intelligence artificielle<\/em>, lorsqu’elle est associ\u00e9e aux besoins des clients, permet de profiter des nouvelles technologies qui servent \u00e0 optimiser les activit\u00e9s au quotidien. Mais, \u00e0 quoi sert l’int\u00e9gration de l’automation dans l’e-commerce ?<\/p>\n\n\n\n

L’automatisation de support, comment op\u00e8re-t-elle ?<\/span><\/h2>\n\n\n\n
\"\"
Image de couverture modifi\u00e9e issue de : <\/em>Business vector created by freepik – www.freepik.com<\/figcaption><\/figure>\n\n\n\n

Depuis quelque temps, l’usage de l’intelligence artificielle<\/strong> dans la vie de chaque individu est devenu une \u00e9tape incontournable. Ce processus vient s’inviter tous les jours pour faciliter la vie et r\u00e9duire les contraintes comme faire les courses directement en ligne. Il s’agit d’un concept qui est apparu r\u00e9cemment avec les sites e-commerce, pourtant il s’int\u00e8gre petit \u00e0 petit dans la vie sociale.<\/p>\n\n\n\n

Concernant le support client, automatiser est une mani\u00e8re de remplacer les anciennes m\u00e9thodes traditionnelles. Ici, ce sont les points de contact de la soci\u00e9t\u00e9 avec ses clients qui ont \u00e9t\u00e9 modifi\u00e9s tels que les visites \u00e0 domicile, le moyen de r\u00e9pondre aux r\u00e9clamations, l’envoi d’une proposition ainsi que la communication. Le principe de l’automatisme se base sur la diminution de la perte de temps, tout en augmentant la productivit\u00e9 de l’entreprise.<\/p>\n\n\n\n

Gr\u00e2ce aux nouveaux \u00e9quipements num\u00e9riques, les entit\u00e9s peuvent d\u00e9sormais pr\u00e9server la liste de leurs contacts sans oublier de solliciter de nouveaux prospects avec des logiciels de marketing efficace. En optant pour l’automatisation du support client, les soci\u00e9t\u00e9s disposent d’une parfaite connaissance et d’un contr\u00f4le sur leurs besoins. Ainsi, elles peuvent apporter des produits et des services qui correspondent \u00e0 leurs attentes.<\/p>\n\n\n\n

Comment transformer son travail ?<\/span><\/h2>\n\n\n\n

L’impact de la r\u00e9volution du num\u00e9rique a \u00e9t\u00e9 per\u00e7u dans de nombreux secteurs d’activit\u00e9, notamment l’am\u00e9lioration de l’exp\u00e9rience client. Dans un monde o\u00f9 il est important d’accro\u00eetre sa production en pilotant son travail, le marketing d’automation est une strat\u00e9gie efficace pour rester en comp\u00e9tition.<\/p>\n\n\n\n

Pour le service client d’une entreprise, vous avez la possibilit\u00e9 d’adopter un syst\u00e8me qui r\u00e9pond de fa\u00e7on automatique aux diverses r\u00e9clamations et questions des consommateurs. Cette t\u00e2che est assur\u00e9e par un agent virtuel comme celui de Botmind<\/a>. Il va introduire l’outil dans vos supports pour apporter des r\u00e9ponses performantes et rapides \u00e0 vos clients. En r\u00e9unissant cette intelligence artificielle avec vos effectifs humains, vous pouvez r\u00e9duire le budget affect\u00e9 \u00e0 votre support client.<\/p>\n\n\n\n

Le fait d’engager un agent virtuel pour votre service client reste avantageux puisque vous pouvez traiter rapidement les attentes. D’un autre c\u00f4t\u00e9, vous disposez d’une \u00e9quipe qui se concentrera davantage sur les besoins de vos clients sans \u00eatre d\u00e9rang\u00e9e par les r\u00e9clamations et les demandes. Le privil\u00e8ge d’avoir recours \u00e0 cet agent c’est de pouvoir personnaliser vos outils de sorte \u00e0 offrir une enti\u00e8re satisfaction pour vos clients. Enfin, l’automation des processus pour le service client permet de communiquer et de proposer des produits rapidement vu que les t\u00e2ches r\u00e9p\u00e9titives sont supprim\u00e9es.<\/p>\n\n\n\n

Calldesk, par exemple, automatise les appels improductifs dans les services clients gr\u00e2ce \u00e0 ses voicebots<\/a>, des agents virtuels disponibles par t\u00e9l\u00e9phone. La start-up met \u00e0 profit l’intelligence artificielle afin de lib\u00e9rer du temps aux agents, leur permettant ainsi de se concentrer sur des t\u00e2ches \u00e0 plus haute valeur ajout\u00e9e. Accessible aux entreprises recevant au moins 500 appels par jour, l’automatisation des appels permet aux entreprises de g\u00e9n\u00e9rer d’importants gains de productivit\u00e9, en divisant par 4 le co\u00fbt par appel tout en am\u00e9liorant l’exp\u00e9rience client.<\/p>\n","protected":false},"excerpt":{"rendered":"

En g\u00e9n\u00e9ral, l’automatisation des t\u00e2ches au niveau des supports clients a pour r\u00f4le de faciliter le travail des utilisateurs et d’offrir une autre exp\u00e9rience. En effet, l’intelligence artificielle, lorsqu’elle est associ\u00e9e aux besoins des clients, permet de profiter des nouvelles technologies qui servent \u00e0 optimiser les activit\u00e9s au quotidien. Mais, \u00e0 quoi sert l’int\u00e9gration de […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4252","post","type-post","status-publish","format-standard","hentry","category-entrepreneur"],"yoast_head":"\nL'automatisation des t\u00e2ches support client<\/title>\n<meta name=\"description\" content=\"L'usage de l'intelligence artificielle dans la vie de chaque individu est devenu une \u00e9tape incontournable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/lautomatisation-des-taches-support-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L'automatisation des t\u00e2ches support client\" \/>\n<meta property=\"og:description\" content=\"L'usage de l'intelligence artificielle dans la vie de chaque individu est devenu une \u00e9tape incontournable.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/app.ipaidthat.io\/mag\/entrepreneur\/lautomatisation-des-taches-support-client\/\" \/>\n<meta property=\"og:site_name\" content=\"iPaidThat Mag\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-26T15:10:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ipaidthat.io\/mag\/wp-content\/uploads\/2020\/05\/Botmindxipt-1024x576.jpg\" \/>\n<meta name=\"author\" content=\"S\u00e9bastien Claeys\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"S\u00e9bastien Claeys\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 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