{"id":2476,"date":"2019-12-04T10:54:07","date_gmt":"2019-12-04T09:54:07","guid":{"rendered":"https:\/\/ipaidthat.io\/mag\/?p=2476"},"modified":"2019-12-04T10:54:07","modified_gmt":"2019-12-04T09:54:07","slug":"repenser-relation-client-expert-comptable","status":"publish","type":"post","link":"https:\/\/app.ipaidthat.io\/mag\/featured\/repenser-relation-client-expert-comptable\/","title":{"rendered":"Repenser la relation client de l\u2019expert-comptable"},"content":{"rendered":"\n<p class=\"has-drop-cap justification_texte\">Consulter un <strong>expert-comptable<\/strong>, c\u2019est pour de nombreux entrepreneurs et chefs d\u2019entreprise un passage n\u00e9cessaire pour produire rigoureusement leur business plan, leur bilan et leur compte de r\u00e9sultat. Mais l\u2019expert-comptable a bien plus \u00e0 offrir&nbsp;! Avec l\u2019automatisation croissante et la transformation digitale, les <strong>besoins des clients<\/strong> \u00e9voluent. L\u2019expert-comptable peut y apporter <strong>une forte valeur ajout\u00e9e<\/strong> gr\u00e2ce \u00e0 son expertise. Il est donc n\u00e9cessaire de surpasser<strong> les attentes des clients<\/strong> en transformant le m\u00e9tier de l\u2019expert-comptable. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Offrir de la disponibilit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"justification_texte\">La plupart des clients des experts-comptables rencontrent des difficult\u00e9s au quotidien au niveau de leur comptabilit\u00e9, par exemple pour\u00a0:<\/p>\n\n\n\n<ul class=\"justification_texte wp-block-list\"><li>Une d\u00e9claration fiscale un peu complexe, <\/li><li>R\u00e9pondre \u00e0 la question \u00ab&nbsp;Combien vais-je pouvoir me r\u00e9mun\u00e9rer le mois prochain&nbsp;?&nbsp;\u00bb, <\/li><li>Un document social ou des pr\u00e9l\u00e8vements inhabituels,<\/li><li>Un incident de tr\u00e9sorerie. <\/li><\/ul>\n\n\n\n<p class=\"justification_texte\">Tout le monde n\u2019a pas le r\u00e9flexe de contacter directement un expert-comptable. Il est pourtant le partenaire id\u00e9al, capable d\u2019offrir de la&nbsp;disponibilit\u00e9&nbsp;et un&nbsp;lieu d\u2019\u00e9change&nbsp;sur diverses probl\u00e9matiques comme la bonne tenue de votre comptabilit\u00e9. L\u2019expert-comptable a tout int\u00e9r\u00eat \u00e0 montrer son potentiel \u00e0 ses clients.<\/p>\n\n\n\n<p class=\"justification_texte\">Afin que ces derniers r\u00e9alisent qu\u2019ils peuvent se confier \u00e0 un&nbsp;partenaire expert&nbsp;et de confiance qui leur fera gagner un temps pr\u00e9cieux, l\u2019expert-comptable doit trouver des opportunit\u00e9s pour exposer son champ d\u2019expertise. Il est essentiel d\u2019\u00e9laborer des supports&nbsp;<em>ad hoc<\/em>&nbsp;pr\u00e9sentant ses diff\u00e9rentes comp\u00e9tences sous forme de&nbsp;: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Plaquette,<\/li><li>Fiche mission et cas pratiques, <\/li><li>Mail de pr\u00e9sentation ou newsletter, <\/li><li>Site internet<\/li><\/ul>\n\n\n\n<p class=\"justification_texte\"><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"iPaidThat propose une&nbsp;plateforme collaborative qui&nbsp;fluidifie la coop\u00e9ration et permet les \u00e9changes en direct. Avec ce type de solution, le partage des donn\u00e9es en temps r\u00e9el permet&nbsp;: (s\u2019ouvre dans un nouvel onglet)\">iPaidThat propose une&nbsp;plateforme collaborative qui&nbsp;fluidifie la coop\u00e9ration et permet les \u00e9changes en direct. Avec ce type de solution, le partage des donn\u00e9es en temps r\u00e9el permet&nbsp;:<\/a><\/p>\n\n\n\n<ul class=\"justification_texte wp-block-list\"><li><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"La fluidit\u00e9 des \u00e9changes sur une plateforme commune, \u2028La collaboration en direct avec les clients, sur la base de donn\u00e9es en temps r\u00e9el,\u2028Une meilleure disponibilit\u00e9, \u2028Le suivi et le conseil d\u00e8s qu\u2019un indicateur devient inqui\u00e9tant. (s\u2019ouvre dans un nouvel onglet)\">La fluidit\u00e9 des \u00e9changes sur une plateforme commune, <\/a><\/li><li><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"La fluidit\u00e9 des \u00e9changes sur une plateforme commune, \u2028La collaboration en direct avec les clients, sur la base de donn\u00e9es en temps r\u00e9el,\u2028Une meilleure disponibilit\u00e9, \u2028Le suivi et le conseil d\u00e8s qu\u2019un indicateur devient inqui\u00e9tant. (s\u2019ouvre dans un nouvel onglet)\">La collaboration en direct avec les clients, sur la base de donn\u00e9es en temps r\u00e9el,<\/a><\/li><li><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"La fluidit\u00e9 des \u00e9changes sur une plateforme commune, \u2028La collaboration en direct avec les clients, sur la base de donn\u00e9es en temps r\u00e9el,\u2028Une meilleure disponibilit\u00e9, \u2028Le suivi et le conseil d\u00e8s qu\u2019un indicateur devient inqui\u00e9tant. (s\u2019ouvre dans un nouvel onglet)\">Une meilleure disponibilit\u00e9, <\/a><\/li><li><a href=\"https:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=texte&amp;utm_content=texte\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"La fluidit\u00e9 des \u00e9changes sur une plateforme commune, \u2028La collaboration en direct avec les clients, sur la base de donn\u00e9es en temps r\u00e9el,\u2028Une meilleure disponibilit\u00e9, \u2028Le suivi et le conseil d\u00e8s qu\u2019un indicateur devient inqui\u00e9tant. (s\u2019ouvre dans un nouvel onglet)\">Le suivi et le conseil d\u00e8s qu\u2019un indicateur devient inqui\u00e9tant.<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Prodiguer des conseils<\/strong> :<strong> capitale pour un expert-comptable<\/strong><\/h2>\n\n\n\n<p class=\"justification_texte\">L\u2019expert-comptable doit d\u00e9sormais \u00eatre en mesure de montrer qu\u2019il est plus qu\u2019un simple prestataire en charge de d\u00e9livrer un produit, le&nbsp;livrable. Un expert-comptable est un partenaire strat\u00e9gique, encourag\u00e9 \u00e0 effectuer des&nbsp;missions, dans une logique de service et de satisfaction client. <\/p>\n\n\n\n<p class=\"justification_texte\"><strong><em>C\u2019est le d\u00e9cryptage, la p\u00e9dagogie et la confrontation avec le <\/em>consultant<em> qui constituent la v\u00e9ritable valeur ajout\u00e9e de la mission<\/em><\/strong>.<\/p>\n\n\n\n<p class=\"justification_texte\">Pour d\u00e9montrer son expertise sur les missions de conseil, l\u2019expert-comptable devra non seulement sensibiliser ses clients, mais \u00e9galement transformer ses habitudes de travail et sa propre perception du m\u00e9tier. Les missions de conseil et d\u2019accompagnement pr\u00e9sentent des caract\u00e9ristiques oppos\u00e9es aux missions de production. <a aria-label=\"Certains cabinets modernes, comme SAFIGEC l'ont bien compris: les experts-comptables doivent revoir les dogmes et la fa\u00e7on d\u2019exercer la profession. (s\u2019ouvre dans un nouvel onglet)\" href=\"https:\/\/www.safigec.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Certains cabinets modernes, comme SAFIGEC l&rsquo;ont bien compris : les experts-comptables doivent revoir les dogmes et la fa\u00e7on d\u2019exercer la profession.<\/a><\/p>\n\n\n\n<p class=\"justification_texte\">En\nchoisissant une plateforme collaborative, l\u2019expert-comptable obtiendra du temps\ndisponible pour d\u00e9velopper ces missions de conseil. Elles peuvent par exemple\nconsister \u00e0&nbsp;:<\/p>\n\n\n\n<ul class=\"justification_texte wp-block-list\"><li>Prodiguer des conseils juridiques et fiscaux, <\/li><li>Proposer des conseils en investissement, <\/li><li>Accompagner une direction administrative et\nfinanci\u00e8re dans sa transformation, <\/li><li>Mettre en place ou optimiser un ERP <\/li><\/ul>\n\n\n\n<p class=\"justification_texte\">L\u2019expert-comptable est un partenaire quotidien, indispensable pour les entrepreneurs, qui permet de simplifier leur quotidien. Avec la digitalisation des outils et des pi\u00e8ces comptables, la relation cabinet-client est maintenant facilit\u00e9e. La transformation progressive du m\u00e9tier d\u2019expert-comptable renforce son r\u00f4le de consultant. Pour s\u2019inscrire dans cette nouvelle logique m\u00e9tier et d\u00e9passer les attentes de ses clients, un outil d\u00e9di\u00e9 sera d\u2019une grande aide. <\/p>\n\n\n\n<p class=\"justification_texte\"><strong>Le client n\u2019attend pas un livrable, il attend des rencontres, des \u00e9changes, des contacts, une aide \u00e0 la d\u00e9cision\u00a0: c&rsquo;est-\u00e0-dire un service, pas un produit.\u00a0<\/strong><\/p>\n\n\n\n[tdm_block_call_to_action title_text=\u00a0\u00bbRCVDMyVBOWNvdXZyZXolMjBsYSUyMHNvbHV0aW9uJTIwaVBhaWRUaGF0JTIwcG91ciUyMHNpbXBsaWZpZXIlMjBldCUyMGF1dG9tYXRpc2VyJTIwdm90cmUlMjBjb21wdGFiaWxpdCVDMyVBOSUyMCE=\u00a0\u00bb title_tag=\u00a0\u00bbh3&Prime; title_size=\u00a0\u00bbtdm-title-sm\u00a0\u00bb button_text=\u00a0\u00bbiPaidThat\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/ipaidthat.io\/fr\/?utm_source=mag&amp;utm_campaign=menu&amp;utm_content=menu\u00a0\u00bb button_tdicon=\u00a0\u00bbtdc-font-fa tdc-font-fa-chevron-right\u00a0\u00bb button_size=\u00a0\u00bbtdm-btn-sm\u00a0\u00bb content_align_vertical=\u00a0\u00bbcontent-vert-center\u00a0\u00bb tds_title=\u00a0\u00bbtds_title1&Prime; tds_button=\u00a0\u00bbtds_button8&Prime; tds_button8-background_color=\u00a0\u00bb#ff3c3c\u00a0\u00bb tds_button8-background_hover_color=\u00a0\u00bb#dd3333&Prime; tds_button8-icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb tds_button8-shadow_shadow_color=\u00a0\u00bb#b5b5b5&Prime; tds_title1-title_color=\u00a0\u00bb#ff3c3c\u00a0\u00bb button_icon_space=\u00a0\u00bb8&Prime; button_width=\u00a0\u00bb100&Prime; tdc_css=\u00a0\u00bbeyJhbGwiOnsiZGlzcGxheSI6IiJ9fQ==\u00a0\u00bb tds_call_to_action=\u00a0\u00bbtds_call_to_action2&Prime; content_align_horizontal=\u00a0\u00bbcontent-horiz-left\u00a0\u00bb tds_title1-f_title_font_size=\u00a0\u00bb16&Prime;]\n\n\n\n<h2 class=\"has-text-align-left wp-block-heading\"><strong>Digitalisation&nbsp;: les b\u00e9n\u00e9fices d\u2019une solution partag\u00e9e pour la relation entre client et expert-comptable<\/strong><\/h2>\n\n\n\n<p class=\"justification_texte\">Digitaliser\nles donn\u00e9es des clients est la premi\u00e8re \u00e9tape vers l\u2019adoption d\u2019une solution\npartag\u00e9e. Elle permet d\u2019en finir avec la saisie manuelle, et r\u00e9duit\nsignificativement le risque d\u2019erreur par les op\u00e9rateurs de saisie. L\u2019ensemble\ndes collaborateurs peut ainsi traiter davantage de dossiers clients, et le\ncabinet comptable gagne en productivit\u00e9 et en rentabilit\u00e9. La digitalisation\ndes donn\u00e9es fait diminuer significativement le nombre de relances, en\nfacilitant les liens, l\u2019acc\u00e8s et le partage de documents avec les clients, tout\nen proposant un aper\u00e7u plus visuel et collaboratif des \u00e9ch\u00e9ances.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/ipaidthat.io\/mag\/wp-content\/uploads\/2019\/11\/3.5-Rapprochement-1024x576.jpg\" alt=\"Rapprochement bancaire\" class=\"wp-image-2364\"\/><\/figure>\n\n\n\n<p class=\"justification_texte\">Les\nsolutions de gestion en ligne font gagner du temps sur l\u2019aspect op\u00e9rationnel et\nsur la gestion quotidienne, ce qui d\u00e9gage du temps pour les missions \u00e0 plus\nforte valeur ajout\u00e9e de l\u2019expert-comptable&nbsp;: le conseil. L\u2019expert peut\nestimer plus pr\u00e9cis\u00e9ment les besoins des clients, tels que des\nauto-entrepreneurs, et offrir des services personnalis\u00e9s, et adapt\u00e9s aux\nenjeux. Le c\u0153ur de m\u00e9tier de l\u2019expert-comptable reste les chiffres, mais gagner\ndu temps sur leur traitement et leur analyse permet aussi de prospecter\ndavantage, ce qui offre la possibilit\u00e9 de gonfler le chiffre d\u2019affaires du\ncabinet.<\/p>\n\n\n\n<p class=\"justification_texte\">Les outils de gestion en ligne sont particuli\u00e8rement adapt\u00e9s pour booster la productivit\u00e9 des cabinets d\u2019expertise comptable et am\u00e9liorer encore la relation client-cabinet. V\u00e9ritables solutions collaboratives, ces plateformes font gagner du temps \u00e0 l&rsquo;ensemble des collaborateurs du cabinet comptable et \u00e0 ses clients&nbsp;: elles les aident \u00e0 mieux travailler ensemble, en \u00e9tablissant une relation de confiance.<\/p>\n\n\n\n<p class=\"justification_texte\"><a href=\"https:\/\/ipaidthat.io\/signup\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"C'est pour toutes ces raisons et bien d'autres que nous vous invitons \u00e0 utiliser iPaidThat, le meilleur assistant comptable 24\/7. Ne perdez plus de temps, essayez iPaidThat c'est gratuit pendant 14 jours ! (s\u2019ouvre dans un nouvel onglet)\">C&rsquo;est pour toutes ces raisons et bien d&rsquo;autres que nous vous invitons \u00e0 utiliser iPaidThat, le meilleur assistant comptable 24\/7. Ne perdez plus de temps, essayez iPaidThat c&rsquo;est gratuit pendant 14 jours !<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consulter un expert-comptable, c\u2019est pour de nombreux entrepreneurs et chefs d\u2019entreprise un passage n\u00e9cessaire pour produire rigoureusement leur business plan, leur bilan et leur compte de r\u00e9sultat. Mais l\u2019expert-comptable a bien plus \u00e0 offrir&nbsp;! Avec l\u2019automatisation croissante et la transformation digitale, les besoins des clients \u00e9voluent. L\u2019expert-comptable peut y apporter une forte valeur ajout\u00e9e gr\u00e2ce [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,4],"tags":[],"class_list":["post-2476","post","type-post","status-publish","format-standard","hentry","category-comptabilite","category-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Repenser la relation client de l\u2019expert-comptable<\/title>\n<meta name=\"description\" content=\"Les besoins des clients \u00e9voluent avec le temps et l&#039;expert-comptable doit s\u2019adapter \u00e0 la demande. 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